Frequently Asked Questions

FAQs

1. What is your return and exchange policy?

We want you to love your purchase! If you need to return or exchange an item, you have 14 days to do so. Just make sure it’s unworn, unwashed, and still has the tags attached. Some items, like sale items and accessories, might not qualify. For full details, visit our Returns & Exchanges page.

2. How long will it take to receive my order?

We aim to process your order within 1–2 business days. After that, shipping usually takes 3–5 business days for domestic orders. International delivery times may vary, but we’ll keep you updated every step of the way!

3. Do you ship internationally?

Yes, we do! We proudly ship to customers all over the world. Shipping costs and delivery times depend on where you are. Please note that customs duties or taxes may apply and are the buyer's responsibility.

4. What payment methods do you accept?

We make checkout easy and secure. You can pay using major credit cards (Visa, Mastercard, American Express), iDeal, PayPal, Apple Pay, or Google Pay. Rest assured, all transactions are encrypted for your safety.

5. How do I know which size to choose?

Not sure about your size? Check out our Size Guide on every product page. If you still have questions, our friendly customer service team is here to help you find the perfect fit.

6. Can I cancel or modify my order after placing it?

We process your orders automatically and right-away, once an order is placed it is almost instantly fulfilled, If you wish to cancel an order please contact our customer service team as soon as possible, and we'll assist you in making the updates. 

7. What if my package gets lost or damaged during shipping?

If your package is lost or arrives damaged, please contact us immediately. Provide your order details and any photos of the damage (if applicable), and we’ll work with you to resolve the issue as quickly as possible.
Please note that we check each single item manually and before packing.

8. How do I track my order?

Once your order is shipped, we’ll send you a tracking number via email. Use it to follow your package’s journey on the carrier’s website. If you have any trouble, feel free to reach out to our support team.

9. Are there special care instructions for your products?

Yes, each product comes with specific care instructions to help maintain its quality. Check the label on your clothing or the product description on our website for details.

10. How do I use a discount code?

You can enter your discount code at checkout in the designated box. Once applied, the discount will be reflected in your total. If you encounter any issues, contact our support team for assistance.

11. Do you restock sold-out items?

We try our best to restock popular items. You can sign up for restock notifications on the product page to be the first to know when an item is available again.

12. Can I pre-order items?

Yes, some items are available for pre-order. The estimated shipping date will be listed on the product page. If you have any questions, our support team is happy to help.